Tour and Cruise

Safety & Health Issues Onboard

The foundation of any robust recovery for a cruise line is the safety and health of its customers and employees. COVID-19 requires a rethink of onboard processes now intended not only to keep passengers and crew safe but also to ensure activities are not supporting the spread of the virus. Technologies will have to adapt in new ways to rise to this challenge.

Technology Solutions Onboard

  • Digital Concierge Services via TV and mobile app onboard

  • Touchless guest recognition throughout the ship

  • Issuing of a token system to reduce congregation at information desks and shops

  • Contactless payments onboard to minimize interactions and contact

  • Designation of quarantined cabins in case of identified cases

  • Tracking of guests and crew health during voyage

  • Enhanced room cleaning and hygiene services

  • Quick evacuation procedures and notifications

  • Crisis communication program via email or app

iTravel DMS for Crisis Communication

iTravel DMS help cruise lines communicate important updates to guests about their travel - easy to use templates by visiting ports, messaging specific to nationalities or segments, by different languages and more.