Hospitality

Dynamic Guest Reservation Processing with Changing Health Reporting Mandates Worldwide

The post COVID-19 return to travel promises to be one of fits and starts with states, regions, and countries at various and evolving stages of recovery. To add to this complexity, differing policies enacted by national and local governments may make for very different requirements at multiple locations. Advances in booking automation may be the only way to keep up with these everchanging scenarios.

Potential New Requirements for Digital Content

  • Guest protocol additions such as temperature checks upon arrival

  • Scheduling of staggered arrival times to facilitate social distancing

  • Property and/or brand-level cleaning and partner programs - i.e., Ecolab, NSF, Mayo Clinic

  • Social distance and capacity control measures data for public spaces

  • Current certifications - SGS “Clean & Safe Standards”, Cristal, Bureau Veritas

  • Integrations to contact tracing apps

Must-Have Technologies

  • Flexible rule engine features that can be adapted easily to reflect differing regional and/or brand details and requirements

  • Centralized content repository for brand-related requirements

  • APIs to integrate with health status updates from government health authorities

  • CDN (Content Delivery Network) capability

  • Service provider who can innovate current technology to meet evolving technology and business requirements