Aviation
Selling More to Fewer Passengers with Reservation Automation
Both airlines and passengers must confront new government requirements affecting the reservation process. Reservations are further complicated by differing policies at local and national levels. Leading technologies can streamline the reservation process and even make individualized offers for customers.
Rethinking Reservations Automation
Bundled add-ons for existing customers based on travel history, behavior, and demographics
Simple seat reassignments based on distancing protocols
Mobile and web check-ins, featuring curbside baggage drop and mobile boarding passes
Real-time sharing of data with third-party partners for scalable, value-added services
Must-Have Technologies
Customer-centric design provides true personalization, calculated at all touchpoints in real-time
Flexible rules engine with configuration authoring to meet evolving policy requirements
Integrations to meet mobile, datacenter, handheld, or process management requirements
Automated rebooking, refunds, cancellation, and credit decisions for multiple check-in scenarios
Configurability in the hands of the airline